First of all, I love the experience. Everyone is really friendly, the ambiance, the complimentary neck trim, the hot towels and straight edge shave on the neck at the end of a haircut. It's all great.
But... the haircut itself is in the bottom 5% of haircuts I've ever gotten. I was in the Army on active duty for the last 10 years and got my haircut every week for those 10 years. The $6 I spent at the PX on an Army base got me a far superior low fade to what your stylists provide and it took less than 15 minutes. At your place, I am left with a fuzzy, uneven mess that I have to clean up myself. I've had two different stylists and 4 total haircuts.
I wanted this place to be great, but Great Clips provides a superior low fade, and I may just go back to them. Work on the fundamentals and I'll be back.
Ryan, we really feel there might be some miscommunication. We're going to reach out to you & hope to set-up a consultation with your barber & Trish the owner before the next haircut you have scheduled. Hopefully we'll all be on the same page & you'll be happy with the results.