Everyone was nice and the experience was wonderful. They reminded me thru call and email prior to my appt. location is convinently located close to exit. The office and the equipment was very similar from my previous dentist which I love. My new dentist was very friendly and did not push me to do extra work which are not necessary. The one who cleaned my teeth has a very soft and light hand. She also did it faster than my usual cleaning from my previous dentist but I'm sure the result was the same.