Kevin M. was fantastic!! Even though he did a very through diagnostic, he initially was not able to pinpoint the problem. But, he showed perseverance in diagnosing the problem, and in addition showed endless patience in answering my and my son's (he is deaf) questions. He provided very through explanations. He also explained to me the overall importance of having the summer and winter checkups... he explained it in a different way than the other techs. He didn't recite a list. He sold me on a service agreement!
PS You can use my first and initial of my last name if you wish to post my comments.