Michelle is always AMAZING. I have an appointment every 4 weeks and always have highlights/lowlights, wash/ blowdry. Michelle always does a great and fun cut so I leave feeling like a "new" person. I only buy my products from Michaels because after a great "salon" treatment, I'd only follow up with the right home products. It all works together. Everyone is so great there. I've been going for years and wouldn't change.