We are very sorry you had this experience, and would be happy to have you see a different doctor at future appointments. We would like to talk to you to address your concerns. Please contact us at 810-733-7111 ext.251 to speak to a manager. If email is more convenient for you, please email us at firstname.lastname@example.org and someone will get back with you shortly. Thank you for your feedback.
I am very sorry for the cancellations and any inconvenience this caused. We do try to avoid cancellations but sometimes due to circumstances we do have to reschedule appointments. A note has been made in your file so in the future this should not be a problem. If you have any other concerns please feel free to contact us at (810)733-7111 or at email@example.com.
I've always had great experience with this practice. Dr.Lapa is wonderful and very caring and makes you feel comfortable . The staff that I have dealt with is always willing to help . And the MA's are great & very friendly