I feel as the staff knows what they're doing, but not personal at all. I referred a friend, thinking that the staff hadn't changed, but when she went she said she had a terrible experience. I couldn't believe it, because I have loved that office so much. After my treatment plan, I probably won't be coming back. I would like to be in an office where the staff is personable, more caring and attentive. However, when they accidentally cause me pain during a procedure, and there is no acknowledgement or sense of compassion from the staff, it is a little disappointing.
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