94.0% would refer friends and family to us

5 stars Customer since 2017

It was nice to have my teeth cleaned by a hygienist who is prompt, thorough and very gentle.

5 stars Customer since 2017

They were polite, courteous, very helpful.

4 stars Customer since 2016

I really enjoy my dentist. They are all nice and they figure out anything else is going on with your teeth.

5 stars Customer since 2004

wouldn't go anywhere else !!

5 stars Customer since 2016

Excellent service and speedy! Very friendly staff members as well! Already referred a coworker to visit!

5 stars Verified customer

Great

5 stars Customer since 2017

They are all very caring, kind, and compassionate. They made me feel like I was their top priority and got me in and out as quickly and efficiently as possible.

3 stars Verified customer

I was 100% numb for 3 1/2 hours after my appt. Way too much novacain. The new dentist is not very personable.

Midwest Dental Waterloo replied:

Hello. Thank you for your feedback. If you wouldn?t mind telling us more, we would like to hear from you. Please send an email to website@midwest-dental.com.

3 stars Verified customer

I feel as the staff knows what they're doing, but not personal at all. I referred a friend, thinking that the staff hadn't changed, but when she went she said she had a terrible experience. I couldn't believe it, because I have loved that office so much. After my treatment plan, I probably won't be coming back. I would like to be in an office where the staff is personable, more caring and attentive. However, when they accidentally cause me pain during a procedure, and there is no acknowledgement or sense of compassion from the staff, it is a little disappointing.

Midwest Dental Waterloo replied:

Hello. Thank you for taking time to provide us feedback. If you wouldn't mind telling us more, we would like to hear from you. Please send an email to website@midwest-dental.com. We hope to talk with you soon.

5 stars Customer since 2016

Dr. Spurgeon has been nothing short of a caring, thorough and gentle dentist. I have had several appointments with him (fillings and extractions) and every experience has been positive.

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