98.2% would refer friends and family to us

5 stars Customer since 2013

Always willing to work with my schedule.

5 stars Customer since 2017

I didn't have an appointment yet they got me in very quickly.

5 stars Customer since 2017

From the beginning was treated professionally and a very caring staff!

5 stars Customer since 2014

I'm not a plan ahead person and Dr. Steve always takes me as a walk in with little to no waiting after you r initial visit. All the staff are friendly. Great place!

3 stars Customer since 2017

The Dr. really Helped me a lot. I had some concerns at first! Location- cramped, small and in tremendous need of updating and improvement... absolutely no parking availability for this location and busy schedules and yeah they were damn busy! very old building and cramped not very pleasing or professional to the eye, I was place in a cramped cold room with uneven floors, what seemed to be old equipment, needles and medications lying about which concerned me and almost made me walk out of the appointment, I was extremely nervous as to what I had gotten myself into! Even though the staff was friendly and sweet, I thought the environment was way too over the top casual for professionalism. I was handed an IPad to fill out my information on! ... hum? I know they were trying to be helpful and empathic, but I felt so rushed too much advise and information being thrown at me- couldn't quite absorb it all at once . that made me very nervous and tense and paranoid. Take a Thyroid test, cancer screening, stem cell injections, hormone replacement - yada- yada- yada-. uh- I hadn't even had my exam yet? The exam consisted of pressing on my head, turning my neck and raising my legs. and you can tell my condition form that? .. I felt more in the twilight zone and a sales pitch there for a minute!- If anyone would have jumped in the door a said boo! I was going to loose my sh--t and be out of there! But despite all. The Dr saved the day. he was empathic, knowledgeable. gentle and honest, for first time I have been able to walk upright all week and actually had some pain releif. I am going back next week...still scared of this office building. oh yeah...... . but the Dr did help me..I will give it a second chance!

Lubbock Integrated Medical Institute replied:

Thank you for the feedback. Because we were offering such a great deal on the day you came in, I'm sure parking was indeed very limited. We do have two parking lots, though. Many patients don't see that there is additional parking on the back side of the building. I'm also sorry to hear that you found our office too "casual." We try our best to make patients feel comfortable here, while also maintaining the utmost level of professionalism.

As an integrated office, we strive to inform our patients of all of the services we offer, including some of those you mentioned. A lot of these services are offered before your exam so that we have time to verify your insurance benefits if you decide to do any of them.

Finally, concerning your exam - yes, we can identify conditions by performing the ortho/neuro tests you described. For example, if pressing on your head causes pain, and pulling up on it relieves that pain, it lets the doctor know that you are positive for compression and distraction. A thorough case history and exam allow the doctor to recommend proper treatment that will best help relieve your symptoms.

We're glad to hear that you were able to walk upright and find relief after your first visit. Hopefully you will continue to visit our clinic and find that it is a comfortable and helpful place.

4 stars Verified customer

My visit and experience there was very professional.

5 stars Customer since 2017

Very informative.

5 stars Customer since 2016

As usual, great. Both Dr's doing real good. My shoulder ankles & back Are back to normal. Everything just gets better & better. Maintenance is the way to go after all the prescribed treatment.

5 stars Customer since 2017

Dr. Van Osdale is a very nice guy. He seems to be very concerned about my health. I have not started a treatment plan yet but I do intend on doing that. His staff is very friendly and helpful. I really liked the NP that I met. He has the equipment he needs to take care of his patients.

5 stars Verified customer

A pleasant experience except for the iPad. It’s hard for an 82 yr. old lady.