Kristin hadn't seen my hair in a long time...I had my husband use a box to color it and trim it...even that had grown out about 4 inches! She didn't skip a beat, got straight to work and knew exactly how to repair and refresh my hair.
I left looking like I had my hair done for an awards show!
Not only is she an expert, she cares. She takes time to add finishing touches that I wouldn't have even known about. She also made it so that it would look a lot more forgiving if I missed a few months (by combining different highlighting, low lighting, root teasing and whatever other magic she performed).
I have never left Nova not feeling like I'm walking on air...even though I'm headed home to have to babies throw food in my hair!