Everyone was caring, efficient and capable. Some concern on 2 things: 1) I left a previous vet when I felt they were constantly selling me on more and more expensive things and I felt that on this visit again. Pressure to purchase Simparica without knowing how expensive it was...Also, $68+ for the office visit ought to include SOME level of exam by the vet. Other than glancing at her ears and teeth there was nothing. No look-over her skin or feeling her body or taking temp or listening to heart - nothing.