496 W. Northwest Hwy
Palatine, IL 60067

Mon: 9:00AM - 7:00PM

Tue: 9:00AM - 6:00PM

Wed: 9:00AM - 5:00PM

Thu - Fri: 9:00AM - 6:00PM

Sat: 9:00AM - 1:00PM

Sun: Closed

99.0% would refer friends and family to us

5 stars Customer since 1994

Excellent!

5 stars Verified customer

I am always comfortable dropping my dog off at palatine animal hospital. We are greeted in a friendly matter and my dog knows he is in a happy place.

4 stars Customer since 2014

The vet who did the work and called me was great. Shelley was great too. But you are still having trouble with the front desk. The morning I dropped Jamie off, I was a wreck. There were three women at the front desk. The thin older woman was chatting with me and being very reassuring and kind, but the other two women were hurrying me along and were just not nice at all. No other customers were waiting. I was paying while we were talking. There was just no need to be so unfriendly. It leaves a lasting impression.

5 stars Customer since 2001

Always a good experience. Dr. Jannsen did a great job explaining everything. The pups actually enjoyed the visit!!

5 stars Customer since 2005

The wait to be seen was short. All staff are very professional. They are warm toward my dog. Could not have asked for better service. Very satisfied!

5 stars Customer since 2001

My dog developed a bad ear infection over the weekend. I called palatine animal hospital Monday morning and they squeezed him in later that afternoon. I was grateful they could help so fast. Recommend them. For all your fur babies. They do a great job and pricing us fair. Thanks Barry

5 stars Customer since 1994

The staff was very helpful in recommending a way to get my formerly feral cat into the office. The vet was extremely gentle. Cat behaved well.

3 stars Customer since 2014

This is the first time I am not going to leave an excellent report for Palatine Animal Hospital.

The GOOD--the girls rec'd great care from the Dr. Hansen. She was very caring and thorough and called the kidney specialist to provide the best care possible. Great job! Dr. Riordan called me twice to provide detailed reports on their blood work and urine analysis. He took his time, was not rushed and answered all my questions. Great job!

The BAD--Neither Vet that usually sees the girls was available; one was off as scheduled and one took a last minute holiday (known the week before my appointment). The issue is our girls are 17 years old and 14 years old with several health issues. One has an eye specialist and both see a kidney specialist. It is important to me that the girls see the same Vet for continuity in care. They will be more likely to see a decline or other issues. Our appointments are usually schedule months in advance as we monitor changes in blood work and urine. I should have rec'd a call and been given the option to reschedule or see the Vet that was at the office. When I mentioned this to the receptionist she stated they don't look that far in advance (one week). No consideration was given to my issue.

The UGLY--As stated earlier one of our girls is 17 years old and can be difficult when taking blood. It was terrible! She was screaming and it went on for some time. Care needs to be given when dealing with an older dog.

5 stars Customer since 1992

Kind and patient, as always!

5 stars Customer since 2001

VERY friendly receptionist and technicians. They all were SOOOO excited to meet our new puppy and made her first visit to the vet a VERY positive experience!!

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