496 W. Northwest Hwy
Palatine, IL 60067

Mon: 9:00AM - 7:00PM

Tue: 9:00AM - 6:00PM

Wed: 9:00AM - 5:00PM

Thu - Fri: 9:00AM - 6:00PM

Sat: 9:00AM - 1:00PM

Sun: Closed

99.0% would refer friends and family to us

3 stars Customer since 2014

This is the first time I am not going to leave an excellent report for Palatine Animal Hospital.

The GOOD--the girls rec'd great care from the Dr. Hansen. She was very caring and thorough and called the kidney specialist to provide the best care possible. Great job! Dr. Riordan called me twice to provide detailed reports on their blood work and urine analysis. He took his time, was not rushed and answered all my questions. Great job!

The BAD--Neither Vet that usually sees the girls was available; one was off as scheduled and one took a last minute holiday (known the week before my appointment). The issue is our girls are 17 years old and 14 years old with several health issues. One has an eye specialist and both see a kidney specialist. It is important to me that the girls see the same Vet for continuity in care. They will be more likely to see a decline or other issues. Our appointments are usually schedule months in advance as we monitor changes in blood work and urine. I should have rec'd a call and been given the option to reschedule or see the Vet that was at the office. When I mentioned this to the receptionist she stated they don't look that far in advance (one week). No consideration was given to my issue.

The UGLY--As stated earlier one of our girls is 17 years old and can be difficult when taking blood. It was terrible! She was screaming and it went on for some time. Care needs to be given when dealing with an older dog.

5 stars Customer since 1992

Kind and patient, as always!

5 stars Customer since 2001

VERY friendly receptionist and technicians. They all were SOOOO excited to meet our new puppy and made her first visit to the vet a VERY positive experience!!

5 stars Customer since 2010

The staff and Dr. Luttrel are wonderful. Very professional and supportive. They always have an answers. They extremely friendly. They are our 2nd family.

5 stars Customer since 2011

Excellent doctors and especially qualified and caring technicians and reception staff. They have always given 100% to all their patients--pets and people.

5 stars Customer since 2016

The service was excellent and the staff gracious as is always the case when I go there. They care a lot about my dog, Merton.

5 stars Customer since 2000

Excellent care and service! Very friendly team.

5 stars Customer since 2004

Again, Palatine Animal Hospital gave great service! The lab results were communicated promptly, getting an appointment was easy and the level of the technician's and doctor's care was great! We will continue to take our four legged family members to Palatine Animal Hospital.

5 stars Verified customer

The staff and doctors here are always helpful and caring. I have an older dog and they are always ale to fit us into their schedules without any issues.

5 stars Customer since 2006

The staff and doctors are very professional and care about your pet. They listen to your concerns and don't dismiss your questions.

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