Dr. Zuckers' ability to talk to me, the parent, at a level I can understand is appreciated. He treats my children as people and not children that are unable to understand adults.
As for the front desk staff, they could use a few lessons on how to treat the parents. They are rude and non-understanding. After venting to Dr. Zucker about the ladies at the front desk he retained my children as patients. Thank you to Dr. Zucker being professional and taking the time to explain a few clerical things (that really is the job for the front staff to do) I understood why the office is conducting business they way they have too.