Very happy with Phoenix Cleaning Solutions! They arrived on time, the guys were polite and professional, they worked quickly and the carpets look great! Phoenix even got out stains that I'd forgotten to mention when we walked the house initially. The guys who arrive at the house to do the job are the face of any business, and these two were great!
I'm really happy because the house smells better than it did when I've used other services (sometimes other carpet cleaning services left a damp odor that would appear the next day -- this time the house smells fresh!). I was very impressed that the carpets dried more quickly than when I've used other companies, and I truly appreciated that there were zero water drips on our adjacent hardwoods. In the past, using other companies, I've had to dry up the water that was seeping from the wet carpet into the adjoining hardwood, after the guys left - with Phoenix, this was not an issue.
In past experiences, when I tried other companies that advertise on the radio all the time, there was pressure to purchase additional services -- I do not appreciate an upsell. Well, Phoenix did not do that at all -- they actually helped us out quite a bit as they understood we were dealing with some difficult extenuating circumstances trying to get our home sanitized after a problem with a pet who was recovering from an infection. I cannot tell you how much I appreciated that they worked with us and within our budget to make sure our house feels safe and clean again for everyone.
Lastly, they arrived with very short notice from me -- due to our pet recovering, we didn't know exactly when to schedule service, so it was all done last minute. I am so thankful that they were willing to come without my scheduling much in advance.
I will use Phoenix again in the future. I had been a loyalist to another company for years but after that company left water on the hardwoods, and the house never smelled fresh afterward, I decided to give Phoenix a try, and I'm so glad that I did!