95.1% would refer friends and family to us

5 stars Verified customer

The staff was great. Good experience overall.

Pomona Valley Veterinary Hospital replied:

Thank you :)

5 stars Customer since 2011

My pets always get great treatment and the staff is friendly and professional.

Pomona Valley Veterinary Hospital replied:

Thank you

5 stars Customer since 2018

Overall experience was great answered all my concerns and questions.

Pomona Valley Veterinary Hospital replied:

Thank you, we are glad to help :)

5 stars Customer since 2017

Got needed information from blood test quickly and easily. Explained items in test.

Pomona Valley Veterinary Hospital replied:

We are glad to help, as always do not hesitate to let us know anything we can help with :)

1 stars Verified customer

The doctor gave me false hope and led me to believe that the treatment he recommended would be successful and that I would be able to pick up my cat the next morning and take him home with me, which of course he did only to get 450.00 dollars out of me. When I returned the following morning to pick up my cat, the doctor told me that he didn't make it. I was in shock, and felt so terrible for having left my cat with whom I had loved and cared for for the last 14 and a half years to die alone in a strange place. They had taken him away so quickly the evening before that I did not even have the chance to say goodbye. I was not notified by phone of his condition becoming worse, or given the opportunity to be with him until he passed, which I believe was cruel and heartless. I was told that he would be placed in a box for me to take him home to bury him, but instead they put him in a very thin plastic bag and placed him in the cat carrier that I brought him in. Rigor had not completely set in. I feel so bad for trusting this man who was supposed to be a professional, and leaving my best friend of fourteen years to die alone among strangers just so they could take my money. Don't go to this place if you love your pet. They are heartless and money hungry and give false hope to people like me who would do anything to save their pet's life. Going there was one of the biggest mistakes I have ever made.

5 stars Customer since 2003

As soon as we walked inside i knew it was a well kept up hospital. Receptionist, back office staff and Dr. Were very professional. Will be our vet from now on.

Pomona Valley Veterinary Hospital replied:

Well thank you very much, always feel free to let us know if there is anything we can do better :)

1 stars Verified customer

horrible “Doctor”

Pomona Valley Veterinary Hospital replied:

Thank you for your feedback, I would be glad to help in any concerns you might have. I'd really like to hear from you if you would like to email me at pomonavalleyveterinary@gmail.com

1 stars Customer since 1994

I did not like that they called my dog vicious when he just got startled and started barking. They put me in another room so they wouldn’t be any “problems”. They rushed me and my dog out of there real quick. I felt really unwelcomed. Definitely going to look for another vet.

Pomona Valley Veterinary Hospital replied:

Thank you for your feedback, Im sorry you didn't have a good experience at our hospital, please be sure to let us know how you think we could have handled your situation, it always helps to learn from your experience we are very interested in helping you feel welcome. Please email us at pomonavalleyveterinary@gmail.com

5 stars Verified customer

Thank you you guys are really nice I appreciate all the help thank you

Pomona Valley Veterinary Hospital replied:

No Thank you, for being so kind :)

5 stars Customer since 2009

Great help and great service as always

Pomona Valley Veterinary Hospital replied:

Thank you :)

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