100.0% would refer friends and family to us

4 stars Customer since 2017

The owner took the time to explain what I needed to achieve the look I'm going after. Looking forward to my installation

5 stars Customer since 2015

Another great style from Katina!

5 stars Verified customer

Amazing service & great conversations with the staff. Katina's styling skills are on-point, she has really helped my look and I have gained back my confidence. The day after leaving the studio, I always receive tons of compliments from friends & colleagues. I look forward to my next visit!

5 stars Customer since 2015

Another wonderful style from Katina!

1 stars Customer since 2017

I called into the salon looking for a way to save my hair from anymore tape in damage. I drove in as quick as I could after speaking with the receptionist who was very helpful. I met the owner/hair dresser and we went over my options which the only thing I asked for was that my hair be flat and I could pull it up in a pony tail. So my option looked great. I like thick hair so I was told 200 grams of hair is really thick and I should like that. It would take 10-12 dauys to have the piece made so my appointment was booked out three weeks away. Which is fine because the owner is that busy and with only one person it's hard to keep up.

So I go in for my new hair to be put in. I was so excited. Until I saw my hair piece. I never even got to inspect it before she put my 550.00 piece in my hair. Now let me tell you about this piece as after her first time putting in my piece before I even walked out the intire back was not attatched and this was my first visit. She attatched me or so I thought. I get home I'm nearly in tears as I have just paid 690.00 to have this junk put in my hair by a person who calls them self a professional. I called the salon as soon as I tried flat ironing the hair to make it look better and told them I wanted it out. They scheduled me in for the next morning at 1030 am.

So now we have this thing out and she hands me the 550.00 piece that I ordered in jet black and 200grams of hair. I see it's 2 halos sewn together not somewhere you have this made and attatched to this is 4 tracks sewn underneath the halo part in a different color dark brown and then on the bottom of the second halo is another 3tracks sewn together in dark brown.

I was given a choice to either have the hair removed but no refund for the hair piece she would keep my money and the piece and I could put it towards something else like a 1500.00-1700.00 lace wig that they custom make (lmao) and they would return my 100.00 to put the piece in. I was already there hoping she could do a better job installing this piece a second time which she did get it attatched well only this thing could never be flat because she didn't have the skills or even the care to make sure I was happy with anything.

I walked out with that garbage in my hair after 4 1/2 hours and her saying directly to my face. You will be put in between my clients as I can not have them waiting yet I paid you 690.00 to treat me that way.

Ok so needless to say o drove home again went to tysons to have this junk taken out I brought the bag I was given by the salon to put my hair in so it didn't get damaged and I attatched my receipt the bag to the hair she sold me and left a note so that other clients will know better then to trust this lady and her garbage hair

I've had my hair done many times by thousands of professionals and I've never left a review but shady is shady and this company is by far the worst I have ever came across

And yes the owner knows who just wrote this. I don't even need to give my name. It's too bad she takes advantage of people who seem to be in distress (lol) me when it comes to my hair but I probably spend more money on hair then she makes in a year and she just lost a great client and many more as no referrals from me !!!

5 stars Customer since 2016

Katina is the best!!

5 stars Customer since 2017

I initially contacted Pure Luxury after doing some extensive research on both Hidden Crown and permanent extensions and was ready to travel to a top salon in Chicago. I spoke to Veronica for nearly 40 min. before even stepping foot in the Charlotte based salon. Veronica was personable, knowledgeable and provided me with a comfort level straightaway. Whilst Katina was extremely busy, she made time to fit me in for a personal consultation the next day. The day of my consultation, I was greeted by an assistant who was extremely helpful and then Katina took over and invited me to the back to sit down where she explained the various techniques and hair qualities, etc. It felt more like a girlfriend chat session than a dedicated in and out consultation. Not once did I feel rushed or were my "virgin extension" questions a bother to her. She took the time to explain every last detail and even showed me examples on the client she was working on! It was and is very apparent she has a passion for her field and a drive to enhance every woman's beauty. Katina took the time to take my concerns and truly listen to what I wanted before customizing what I know will be an amazing first time hair extension experience! I'll be back with my next review!!!

5 stars Verified customer

Katina is amazing !

5 stars Customer since 2015

Katina is an excellent stylist and she makes my hair look beautiful every time. My natural hair was thinning and damaged before I started coming to Pure Luxury. Now, it is thicker and healthier. I love my extensions and the signature hair color that Katina gives me. I feel gorgeous each time I leave her salon!

5 stars Customer since 2016

Definitely a 10, the staff are so warm and welcoming and also very well informed. During my cancer journey this visit made me feel happier than I have in weeks, can't wait to see my customer wig

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