Both I and my dog (who is a rescue) were extremely nervous walking in the door as this was a new veterinary hospital for us. But the Quito staff were friendly and completely welcoming. They weren't judgemental of me and my very nervous dog and were kind to us even though I was visibly flustered and my dog was climbing all over me. Even though it was only our first appointment, Dr. Rosete was super warm to both me and my dog and seemed to care deeply about both of us. It turned out my dog had a lot of health issues and Dr. Rosete and her techs were very thorough in explaining exactly what my dog's problems were and how we were all going to address those problems going forward. I was very pleased with that. My dog had to have some tests done and Dr. Rosete called me as soon as the test results had come in to discuss them with me. The actual results were all totally over my head, but she explained what the results meant and how they would affect my dog. I feel that Quito is going to take very good care of my dog going forward; I am very pleased to have chosen this hospital!