I started taking my car to Ray's about 3 years ago when I first moved to Haverhill, and even though I've moved from the area I still bring it to them. I have an older car which runs well, but it's just a matter of time before I have to pull the plug, and they understand that. Christy at the front desk is extremely knowledgeable. Her estimates are right on the money, and the work is done when they say it's going to be done. They have loaner cars available if you need one.