I can’t say enough excellent things about my experience. The staff was incredibly empathetic and supportive of my difficulties bringing in my fearful rescue dog Lexi. Due to her aggressive behaviours at vets in the past, I was prepared to experience the same but the staff went out of their way to make each part of the process as simple and stress free as possible. From notifying me at my car when the room was ready, to allowing us to enter a side door and clear the area of other pets, to ensuring the vet and tech were aware of ny dogs special needs, it was very well organized and considerate from beginning to end. The technician herself was perfect..calm, stood back and asked lots of useful questions to prepare the vet. Then the vet Dr.Hooover was an absolute dream come true. She is clearly very experienced in difficult rescues and understands fearful behaviours well (which not many vets do!). She was confident but calm, and knew exactly what to do. I have never experienced a vet like this and was blown away by her professionalism and commitment to making my dogs experience a positive one. Never has a vet taken such time and had the ability to be relaxed with my dog or have her become relaxed enough to touch her. We were able to do a basic physical exam and this is something that has never happened for Lexi. Also, I appreciated Dr.Hoovers advice on food which definitely comes from experience in nutrition and food safety more than just selling the vet recommended brands which I have been pushed on by other clinics. She definitely knew her stuff and had a dogs absolute health and well being as a priority. Overall the entire experience was the best visit we have ever had and it brought me to tears after as I thought about how huge of a step this is for my dogs future. The vet had previously been a place of extreme anxiety and reactive behaviours but now I can see that changing. I definitely will be taking advantage of the “happy visits” as well, which are a great opportunity to continue to make Lexi comfortable and something many vets don’t offer. So happy I found this clinic, thankyou so so much!!!