I brought Coraline in for grooming, she had been swimming and hiking and was a dirty dog! It was our first time in. Mike came out to greet us, took his time to get to know Coraline and listen to my concerns, ask about her behaviors ,(she is a puppy). He also knows a lot about her breed, (Rough Collie), and I felt comfortable knowing she would not get a inappropriate hair cut. I am really happy with how easily she went with him back to be groomed and how she came out. A happy clean beautiful girl! Thank you Mike!