93.6% would refer friends and family to us

5 stars Customer since 2016

Very relaxing. Nikki was great

5 stars Verified customer

Y'all are all awesome. I enjoy my visits no matter what service I am getting. Rana, you have put together a professional yet very welcoming & friendly staff. I love all of them.

2 stars Verified customer

My face is swollen with scabs. I look much worse than when I went in.

5 stars Customer since 2017

Relaxing experience! Thank you will plan a visit next time in Lubbock.

5 stars Verified customer

I liked my facial very much because the service I received was professional and the facial was adapted to address the specific issues of my skin.

5 stars Customer since 2017

Absolutely loved my massage, although I would like to make a suggestion. The couples room is right off the hallway and when other people are out there you can hear them talking and laughing, not sure if the music needed to be louder or perhaps a cute 'SHHH' sign might be put up. I am by no means trying to be rude, it's just when you are at the point of relaxing, you hear someone laughing or talking loudly.

5 stars Customer since 2017

I Absolutely Loved My Day ! Everyone Was So Nice

3 stars Customer since 2017

My girlfriend suggested that I should try a massage from Renaissance because of her past experiences with a well trained and polite staff. Because it was only my 2nd time trying a spa massage I was slightly skeptical due to my first experience which was below average. My girlfriend and I attended the 90 minute massage for the price of 60. Unfortunalty the massage only lasted a little longer than 60 minutes, the massage therapist started my massage and 12:00, I was dressed and out of the room by 1:05. The time although cut short from what was advertised was not my biggest issue. While the massage therapist was really friendly, i believe it's and exaggeration to call the massage a deep. The problem areas that were addressed at the beginning of the session were also not completely adressed.

However, as I've mentioned the massage therapist an receptionist at the front was incredibly nice. The receptionist greated us with a charming and positive attitude.

5 stars Verified customer

The Renaissance Facial was perfect! A very pleasant, relaxing and informative experience. Leann did a wonderful job.

5 stars Customer since 2011

I love going and enjoy that Sara remembers me and always is courteous and kind. It feels like a personal experience not just another guest. Thank you!

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