98.5% would refer friends and family to us

5 stars Customer since 2016

Great service with vehicle pick up and drop off offered to Cox Health employees.

5 stars Customer since 2005

As always Rick's took great care of me and my van. I appreciate their expertise and advanced training in all areas of automotive repair. Their friendly service people (Micah and all the others) are great in getting me the service I need. They are honest, knowledgeable, and caring. I trust Rick's with ALL of my automotive repair needs. They are like family to me.

Ricks Automotive replied:

Thank you for trusting us with your vehicles Debbie. We appreciate the kind words and always enjoy your company when servicing your vehicles. Thanks again!

5 stars Customer since 2005

Rating would be excellent. One question though. What does being a Gold (long time) customer get you?

Wes Weiss

Ricks Automotive replied:

Thanks for trusting us with your vehicles all these years Wes. We appreciate the review and hope to see you again soon!

5 stars Customer since 2017

Fast and friendly service!

Ricks Automotive replied:

Thanks for taking the time to leave a review Evan, we appreciate it!

5 stars Customer since 2015

I have always had a great experience when I come to Ricks. Recently I had a dent in my right front fender. I needed to have it popped out. I can to Ricks. One of your servicemen said they didn't do that kind of work, but he sent me to someone who did. That saved me $250 and they only kept the car for half a day.

As for the service at Ricks, it has always been stellar!

Ricks Automotive replied:

Thanks for taking the time to leave a review Blanche. We are glad we could help you in referring a good place to get your dent fixed. We appreciate your business and hope to see you again soon!

5 stars Customer since 2006

Fast friendly exceptional customer service! Thank you Rick, Tim and staff. You are the BEST!!

Ricks Automotive replied:

Thanks for sharing your experience Theresa. We strive to be Springfield's Best!

5 stars Customer since 2005

I've been a Ricks customer for 20 yrs. They do great work. The staff is knowledgeable, professional, and friendly.

Ricks Automotive replied:

Thank you for trusting us with your vehicles all these years Sue. We appreciate the kind words!

5 stars Customer since 2015

Great service

Ricks Automotive replied:

Thanks for taking the time to leave a review Henry. We appreciate the kind words.

5 stars Customer since 2011

We had a battery die and couldn't get car out of garage. Got tow truck to bring Lexus to Rick's and they had it fixed for us by 5 PM

Ricks Automotive replied:

Art, thank you for taking the time to leave a review. We are happy to hear you had a great experience, and could get your Lexus back on the road quickly. We appreciate your business!

5 stars Customer since 2007

Very professional, knowledgeable, and helpful. Workmanship is outstanding. Rick's personnel goes the extra yard for the customer. I've always had a positive experience using Rick's services.

Ricks Automotive replied:

Thanks for sharing your experience with us Tim. We try and go the extra yard for all of our customers. Thank you for the kind words we appreciate it.