90.4% would refer friends and family to us

5 stars Verified customer

I had a wonderful massage and facial and can't wait to back!

1 stars Verified customer

I was very disappointed in the overall experience at the spa. As a member of Burke Williams, having my girlfriend highly recommend sense spa; we decided to do a girls day here. At the time of appointments being made, there was no explanation nor "detailed" information regarding restricted access to certain ammeneties i.e. Pool

We were greeted nicely, showed ourselves back to the changing room as we had two girls who are returning customers.

Sat outside, we were served a glass of champagne. When asked to order food, we placed our order at 1228. To be able to enjoy before our 1:30 treatment. This order never showed up. I had to walk to the front desk to inquire where it was. They said we don't know and we will have it for you after your treatments. They were there afterwards, warm mimosas and cold fries.

When asked to have lunch by the pool we got the run around, attitude from the front desk stating "you don't have access" after 30 minutes of waiting for someone with a little authority the assistant manager Veronica came out, stating she has only been there for months and doesn't know why we weren't told that we can't use the pool, but we still can't. And that she would make an exception for lunch. She walked us over.... whsiepered not so softly to the bar manager about us.

The unprofessionalism that was viewed at this location was unfanthomable. I have never been treated so poorly. My own estetician even validated how poor the whole experience was. This is a bad look for their brand.

5 stars Verified customer

Fabulous!!

1 stars Verified customer

My 1:1 pilates lesson with Janette was fantastic. She really took the time to get to know me and what I wanted out of the work out.

My massage, however, was not good. The biggest problem was that she used a product I believe called Sabra, which I had some sort of reaction to. I've never had an allergic reaction to a product before, so it surprised me. The other disappointing part of the massage was that she didn't apply any pressure. When I asked her to, she said it would be $10 extra - fine, but surprising given the price of the massage to begin with. I'll be going elsewhere for my massage next time or having to pay extra for deep tissue.

5 stars Verified customer

My therapist was wonderful!

5 stars Verified customer

I love the amenities. By my massage therapist this trip was AMAZING!!!

5 stars Verified customer

Would love to know the J Beverly hills shampoo and conditioner kind that you use at the spa bathrooms?.

5 stars Verified customer

Clone Ryan!

The entire experience was awesome!!

5 stars Verified customer

I loved Lillian that gave me my massage! I had actually had her before and didn't know you could request someone.I was so glad I got her again. She remembered some of my tighter spots on my back and gave me such an amazing massage!

I was there kicking off my friends wedding celebration and they brought us champagne after our treatments. It was such a nice touch and made the bride feel so welcomed!

5 stars Verified customer

Sandy provided a thoughtful and expert facial that was right for me. She explained her products choices by describing their ingredients and applications. She is very credible and considerate.

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