John,

excellent service is our number one goal at Ruben's Imports. Thank you for taking the time to let us know that the service here is always excellent and that you think are people are great to work with. We think they are great too. We look forward to continuing to provide you with excellent service and to continue to earn your 5 star rating.

Thank you for being a great customer,

Alejandro

Marketing Manager

David,

thank you for taking the time to let us know that Jaime is fantastic. Our number one goal is customer service. It is great to hear that employees such as Jaime are eager to provide great service. Thank you for letting Ruben's Import earn a 5 star rating with you.

Alejandro

Marketing Manager

Don,

thank you for taking the time to let us earn a 5-star rating with you.

We will continue to provide you with excellent service the next time we see you again,

Alejandro

Marketing Manager

Ove,

thank you for taking the time to let us earn a 5-star rating with you.

If you keep seeing us for service, Ruben's Imports will keep up the good work.

Thanks again,

Alejandro

Marketing Manager

Wallace,

I am sorry for you last experience here at Rubens Imports. I agree with you that $ 17.00 is not a big deal, but my Service Advisor should have done the research and give you the correct Cost of the Repair(s) ? I have instructed my team many times (and I will keep on doing it) that no matter how little or big the work to be done is or how busy we are, the Estimate should be accurate.

As far as the MBz Emblem? no much to say on that, except that it is unacceptable, it would drive me insane every time I step into the Car and see it. Please, call me at your convenience to set an appointment in order to see how we can get this issue resolved - I am here at the Shop Monday thru Friday from 8:00 am ?til 4:00 pm.

I apologize for the lack of professionalism and the inconvenience these has caused you, and look forward on getting this problem resolved.

Rafael Bonetto

-GM-

Rubens Imports

Dana Point, Ca. 92629

Sandy,

here at Ruben's Imports our goal is to provide excellent service every time to every customer. We are glad to hear that that has been your experience. Thank you for taking the time to see us for service, for your kind words, and for letting earn a 5-star rating with you.

We will provide you with excellent service the next time you see us here at Ruben's Imports.

Thanks again,

Alejandro

Marketing Manager

Diane,

thank you for letting us earn a 5-star rating with you. Excellent service is our goal here at Ruben's Imports. We are glad that you had a wonderful experience and that you found the service both friendly (for you) and thorough (for you vehicle).

Thanks again and we will see you at your next service,

Alejandro

Marketing Manager

Linda, thank you for taking the time to let us know we have earned a 5-star service rating with you. And thank you for bringing your X3 and 350 in for service for over 7 years! The confidence you have in us here at Ruben's Imports is part of what drives us to continue to service great customers like you.

See you at your next service,

Alejandro

Marketing Manager

p.s. Would you allow us to use your review on both our Facebook page and our website? It would appear as "Lin R." Thanks again.