Unfortunately I came in for highlights with Richard. As pleasant of an experience I had chatting with him, my hair is horrific. I am an attorney and I have to meet with clients on a daily basis so I have to look presentable. I explained this upon my arrival to the appointment. After he rinsed my hair and blow dried me I noticed the awful harsh highlight lines. He was styling my hair and ready to send me on my way. I mentioned to him that it was not what I wanted. He then applied a toner which turned my cool brown roots a brassy tone. The highlights remained harsh. By this time it was closing time and I was rushed to the door to check out. I came home. Thought if I washed it with purple shampoo maybe the awful job would look a bit better. Nope. I am mortified with how I look, and my boss will be equally as mortified in the morning. My hair was NOT bad to begin with. Now it looks like someone who never tried doing highlights before did highlights on me for the first time.