Went in for a trim, hadn't had one in almost a year! She wanted to take off more then I was comfortable with but she listened to me and that made me happy. Got a quick shampoo with a leave in conditioner and started the trim. It went quick as I have long, one length hair. She asked if I wanted it dried and I said no. She said she felt bad and would give me a discount which she did. I bought a hair product, dry shampoo. When I went to check out I used a gift certificate. The lady seemed confused and kept talking about $1.68, I told her there must be more on there then that and she had to go get someone. There was much confusion and finally she ended up giving ME $1.68 and I STILL had more left on the GC!!! Very odd. But overall things went well.