I was in a bad headspace when I came in, but Michelle didn't allow that to interfere with her level of service or her interaction with me. Sabrina must have picked up on it, because as she saw me in the chair, she took every opportunity she could find to interact with me and bring a smile to my face. This is a great team. In fact; While there, I was able to witness a real team. When a customer was having an issue with communicating her desires for her hair style to be used for her photo shoot, and got overwhelmed, the stylist immediately came over to Michelle and asked for help. Without a moment of hesitation, Michelle asked me if I was comfortable with her leaving for a moment, and after I said yes, she asked the stylist to finish drying my hair and told me she would be right back. She then diffused the situation and made the woman who was on the brink of panic, move completely into her comfort zone. This process took slightly longer than anticipated, so another stylist saw me sitting and asked if she could style my hair. She got direction from Michelle after I told her I was happy either way, and began to execute until Michelle's return.
It's beautiful to see such a team atmosphere.