94.2% would refer friends and family to us

3 stars Verified customer

My appointment itself went very well. Happy with my eyebrows. The front desk worker wasn't the friendliest however. I think her name was Alexis or Lexus. Needs work on her customer service skills.

5 stars Customer since 2014

Petra is the best!!! No one else can thread eyebrows like she can.

4 stars Customer since 2014

The staff was wonderful and very professional Petra and Alexis were amazing.

5 stars Customer since 2017

This was a relaxing and stress free experience. I really enjoy my technician Delores...very caring! Loved the sugar scrub and amazing facial.

1 stars Verified customer

Very difficult to schedule, had the times wrong, didn't call back when she said she would. I had to call back repeatedly. On the day of the service called to confirm me for 2 1/2 hours earlier than she had confirmed with me 2 days earlier. Only backed off when I told her I still had the text that she'd confirmed with. Which was also incorrect. The facial was wonderful; the scrub was rushed, with staff knocking on the door twice during my service to rush the technician on to her next appointment. Likely the worst manicure I've ever had. Technician was slow, complained through the entire mani and pedi about the quality of the polishes, my nails and the fact that she was hungry.

5 stars Customer since 2014

Thank you so much for the amazing leg waxing. It was the first leg wax of the season, which is the nice way of saying it was a jungle of leg hair. Not a single straggler hair left. Wonderful.

3 stars Verified customer

I really like threading but I feel like the last 2 times that I have been there, the service has been a little accelerated, and the job not as well done. I will probably continue to go but I feel like the service could be less of hurry up and go and more of taking the time to do the job right. Thanks so much creating the space to write this review.

5 stars Customer since 2017

Excellent massage. Nice facial. Great price. Pleasant atmosphere. Nice people. A+

4 stars Verified customer

Before last week, I would have said 5 stars, and after last week, I would say 3, so landing in the middle with 4. I have been going to Silk & Stone since it was just one room, and when Kaniz did all of the beauty services. My service was always great, and even as the business expanded, the service remained very good (but was always best when Kaniz was around). Last week, I called to make an appointment to get my brows done and the woman who answered was very short with me, laughed at me when I asked if I could be seen the same day, and seemed overwhelmed and rushed, which resulted in poor patience, communication and customer service. I ended up needing to change the appointment I made, and the same woman answered the phone next day, and provided the same subpar service. My brow threading was OK, but more painful than when Kaniz does it. There was also clearly a disagreement between two other staff about who could use which room, and the disagreement was made pretty public. That, on top of the poor customer service on the phone, made for an awkward and not very pleasurable experience.

5 stars Customer since 2017

Facial, body scrub and a mani-pedi. So amazing! Definitely going back.