Very difficult to schedule, had the times wrong, didn't call back when she said she would. I had to call back repeatedly. On the day of the service called to confirm me for 2 1/2 hours earlier than she had confirmed with me 2 days earlier. Only backed off when I told her I still had the text that she'd confirmed with. Which was also incorrect. The facial was wonderful; the scrub was rushed, with staff knocking on the door twice during my service to rush the technician on to her next appointment. Likely the worst manicure I've ever had. Technician was slow, complained through the entire mani and pedi about the quality of the polishes, my nails and the fact that she was hungry.