The technician was nice and friendly. The wax left me with hairs that were ripped instead of being pulled out. The finished result was not smooth. I had to go over the entire job with an epilator to get rid of the hairs. I was burned on one of my legs and there is peeling skin. I got a full leg and Brazilian. After seeing the result with my underwear on, I could see that hairs were still visible in the leg line. I had to pay extra for my bum cheeks to be waxed although with a full leg and Brazilian it does not make sense that the bum cheeks would not already be included. The wax did not go all the way up my cheeks. In the past I have been waxed but Brittany and she does a perfect job every time. I would return, but only to see her. Note: I thought I was seeing her in requesting the appointment online, but they did not schedule me with her.