Unfortunately, after speaking with my husband and daughter, who also had services at the same time, we were all somewhat disappointed I kept waiting for the real massage to start. Especially since we did fill out the form giving specifics and also spoke to Karen explaining what we were looking for. By the way, Karen was extremely kind and sounded like she was going to accommodate our needs. I did get the impression that they were not going to have the right staff to do what we were requesting, but after a few call backs it seemed like it was going to work. I must say that everyone was courteous and respectful. One of the things both my husband and I agreed on, was that when it seemed like our masseuse found knots, they didn't attempt to work those out. We both felt like we were not finished ??