My Tortie Point Siamese Mali has to visit regularly for anal gland expression. Poor girl, I know I sure wouldn't like that procedure! I am told every time that she is the perfect patient... The Mali I know is quite the opposite, so that tells me that she must feel very comfortable, safe and secure with everyone at Spokane Cat Clinic. It's a blessing to be able to bring our cat-kids here and know that they experience the least amount of angst that's possible, due to the knowledge, caring and understanding of all the Clinic staff. Huge Kudos to you all! I've recommended you exclusively to other cat-kid parents, as all my many visits with my cat-kids have been extremely professional, caring, and calm. 5-Star Clinic!!