This was an unplanned visit because of damage done to my front bumper (it was falling off). Mark had me bring it in the next morning for evaluation & repair. We had both hoped it would be a relatively easy and quick repair, but unfortunately about it was determined some bumper support parts would be needed and it would take a day or more to get the parts. Since I had told Mark that morning I needed the car back by about noon to pick up my grand-daughter, Mark was nice enough to offer me a rental car until he could get my car repaired. That worked for me and I was able to take care of my grand-daughters transportation needs until the car was repaired late afternoon the next day. The repair was successfully completed and the retail car solved our transportation needs during the process. Very much appreciated.