97.1% would refer friends and family to us

5 stars Customer since 2017

I was vey pleased from the first phone call with Mark, to the ride home, and pick up after work was complete to get my beautiful, clean car. Everything was thoroughly explained, and I am very impressed with the honesty and price compared to Mercedes- Laguna Niguel.

I was really impressed with your maintenance schedule and tutorial that you sent to me.

You have gained another new client! Thank you for a great job.

Best Regards,

Beverly Grant

2 stars Customer since 2017

I brought my car in for a small service and was promised to be called (around 1 or 2 pm if there was any additional work required, as there was a service light showing. As I had not heard by 4.10pm I rang and had to leave a message. At 4.30pm is was called back that the car had to stay overnight. As I needed the car the following day I collected the car and had to make a new appointment. When I drove away I did not notice any change or improvement in the car's performance, which one normally does. I had the impression that my car had hardly been looked at and that I/my was an afterthought that day. This was my first experience with Star, and now need to bring the car in again, in what I think should have been done in one day.

5 stars Customer since 2017

My car was towed here by AAA when it stopped running and I'm am VERY glad about it. These are good people. My engine was repairable, but an expensive job for a 15 year old vehicle not worth much. Mark kept me informed and spent his time looking for a new motor for me. He gave me options and was committed to helping me in any way he could. He was patient and kind. I ended up making the decision to go forth and purchase a new vehicle rather than repair, and Mark said to bring in my new car for him to look over. You may pay more here but they clearly have experienced and knowledgeable technicians and customer service that goes above and beyond. Thank you for giving me faith in good business. You've gained a future customer for as long as I'm around.

5 stars Customer since 2017

Polite, professional, and told me exactly what my car needed and gave me a price for each item. I came in because my dealership told me a couple of months ago that I needed rear breaks. They checked my breaks, called me and said no rear breaks needed. That is what I call honest service!! I will be back....

5 stars Customer since 2017

Treated with courtesy, feel confident they are being honest with the things wrong with my car. Everyone is very friendly, the inside office and waiting area is extremely clean and in order. I really appreciate the appearance of cleanliness. My new place of future service.

5 stars Verified customer

The reason I went to an independent repair shop is to get a quality service at lower cost alturnitive to the stealership. These guys delivered.

5 stars Verified customer

Scheduling an appointment was quick and easy. The work on my car was impeccable and was done exactly on time. They even washed my car! There is absolutely no reason to use the dealership for maintenance or repairs. Star Motors is definitely the best in Orange County.

5 stars Customer since 2014

Al was good specially Mark Thresher was very helpful.

5 stars Verified customer

Always friendly service, detailed information, integrity and my car is ready when they say.

5 stars Customer since 2017

Great customer service, Had a starter replaced a few months ago and the Starter Failed.

Star had my truck towed to there facility at there expense, replaced the starter and completed the work that day. NO costs were incurred. Great customer Service

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