We were told about Sun Devil Auto from a local tow company, after our car overheated on the 101 near 67th ave. & Bell rd.
We met the tow truck there, explained to them that the car overheated and smoke was visibly coming from under the hood on the highway, and as I pulled off of the next available exit, the engine shut itself down. The nice fellow at the front counter sympathised with me, and assured me that they would take care of me. So i caught a ride home, and waited about four full days to find out the damage.
At that time, they gave me an estimate that I was going to be about five to six days without a vehicle and somewhere around $2,000-3,000 dollars into it.
Every other day we would call to check on the progress, and during every single call, a muriad of new problems popped up and the price jumped up even faster!!! All in all, Sun Devil Auto ended up replacing the engine, putting in a new radiator, water pump, spark plugs, thermostat, hoses, engine mount, new clutch, and replaced all belts.
When it was all said and done, it was actually more than 2 1/2 weeks later, and exactly $5,386.09 in repairs. I am a single mother of two, and I work full time, so needless to say, without a vehicle and no extra time, I was unable to get a second opinion on the car from another mechanic like I probably should have, and I myself know very little about anything under the hood. But throughout the time Sun Devil Auto was working on my car, I was speaking to anyone and everyone (including my exboyfriend-that is a mechanic, and my step father-who has always worked on his own vehicles & has rebuilt several cars from the ground up!!!) about the details of what Sun Devil Auto was doing, and the collective consensus was that I was paying too much. So I started looking up the cost & availability of each part in the valley, and researched the average cost of labor and man hours for similar repairs. You know, as I said I am no expert, but I can't seem to fathom the extra $1,500 they tacked on to the total cost.
Anyway, after three weeks, they told me I was good to go and that they had test driven it a few times and everything. I paid them, thanked them and was very grateful to finally be on my way.
I was feeling pretty confident because everyone I spoke to about the car told me that it should run strong for years after having the new engine and it damn well better after paying over $5,000!!!!!!!!!!!!! However, on the second day I had the car on the road, problems began surfacing. I noticed that it was leaking a small amount of clean oil and sometimes it would not shift into reverse- I had to push it backwards to get out of my parking space in the condominium complex that I live in. So I kept an eye on the issues, but on the fifth day I was exiting the highway, trying to shift down from fifth to fourth gear, and I couldn't catch any gear at all. The sound of grinding metal was piercing, echoing through the car- every gear suddenly completely blocked.
So I rolled into an apartment complex and called Sun Devil Auto immediately, because prior to bringing my car in to them, I never had a problem with the clutch at all. They agreed to have the car towed back to their shop to look at it. After another five days, they tell me that they are unable to fix the problem and that I need to take the car to a transmission place..... WHAT THE F?!?!!?!?! ARE YOU KIDDING ME??? SO I AM JUST SHIT OUT
OF LUCK BASICALLY.
At that point, I am upset. I am emotionally and physically exhausted with this entire car situation, not to mention COMPLETELY BROKE. I ask my exhusband to please call them and try to work something out, because I feel that it is unfair that they are not going to help me after his much time and money I have spent with them. So he does, and Sun Devil Auto claims that they will have it towed to a transmission shop that they work with and they will cover half of the repair costs. Despite the fact that I believe it to be morally wrong on their behalf, we agree. They give us a phone 'guesstimate'as that the costs shouldn't be over five hundred dollars.
After another five days and a total cost of $1,200.00, the transmission is replaced. On the detailed breakdown of my bill, it claims that Sun Devil Auto actually covered only $300 dollars of the transmission work, not even close to half of the total cost like we had agreed on.
After replacing the engine and transmission, along with the misc. other repairs- I paid Sun Devil Auto $6,586.09..... the original estimate was $2,000 to $3,000 max. WOW. OUCH.
.......and the worst part is that the car is still leaking a significant amount of oil.
paid Sun Devil Auto $
ed to pay for a tow truck back to their establishment to look at the car.