My family had used Sun Devil Auto for the last 5 years and I now have mixed feeling about this place... Came in for an oil change before heading out on a long trip for the weekend. The oil change was a pleasant experience with the very courteous staff wanting to take care of you from the beginning to finish. Here are some observations on the work done:
1. It was a full synthetic oil change but the reminder sticker was only 3K miles later. It's supposed to be 5K as they did it last time. I hope this is just plain poor quality control on the sticker part and not any kind of shady business trying to get unnecessary services, or worse that they use regular oil and charge customers full synthetic.
2. After driving about 300 miles, the check engine light came on... That literally throws a monkey wrench in the happy weekend getaway... Since I know my car and this had happened before, I inspected the vacuum lines in the emission control system and sure enough, a line was broken in half. Upon closer inspection I have to say that the line had became hardened so a strong twist or bend could break it clean off, but it's gotta be of force as I do not think the car vibration could have caused the breakage. Let's assume that someone broke it inadvertently, but what business did they have in this area of the engine compartment as the air filter and oil filter are in the different areas when they do the work, even with the included "complete inspection" as part of the oil change. Anyway, I temporarily wrapped electrical tape around the line, reset the check engine light and drove another 400 miles without the light coming back... I'm thinking it can't be a co-incident because the same line was disconnected once before. At that time, I didn't think much about it because the check engine light didn't come on until a couple weeks after because the emission fault takes time to confirm over a long distance drive. Again, there is no way in hell the line could have disconnected itself due to vibration... Sun Devil Auto is one of the only 3 service providers I use for car services (different services) and I'm thinking of qualifying another one unless they come clean in this incidence.