I absolutely enjoyed my appointment with Dr. Tenpenny. She was very informative and thorough. The reason for the low rating is because of my disappointment with her staff. Her staff was not friendly nor welcoming.
We are pleased that you are happy with your appointment with the doctor. I apologize that we were not friendly or welcoming. We usually are friendly with our patients. We look forward to the opportunity to redeem ourselves. :)
We appreciate your doctor spending enough time to understand our needs. Neither of us said everything we should have, we feel comfortable that after your staff reviews our harts and gets blood results, we should get what we need, even if we don't now know what that might be. Your front desk and others were patient and helpful. We trust that the reputation of TIMC will be enhanced by our visit.