I had my second underarm laser hair removal procedure. As always, the whole facility was very peaceful, welcoming, and relaxing. I was greeted when I walked in, informed that the specialist was running a bit late, and offered something to drink. I waited in the back waiting room for about 15 minutes, which was totally fine. When it was my turn, the lady was very nice and professional. She asked appropriate questions and made sure I was comfortable. The procedure was over before I knew it, I got after care instructions, and was walked back up to the front desk. I made my second appointment and was on my way! I am so glad I chose the Face and the Body for my laser hair removal. I am always impressed!