95.2% would refer friends and family to us

3 stars Customer since 2017

The service itself was excellent. Katie did a great job on my massage. Booking the appointment was a bit of a challenge. I called mid-June to book an appointment. I was scheduled for July 4. On July 1 I received a call saying the person assigned to give my massage was no longer with the company, and they needed to re-schedule me. July 14 was the next date. 3 hours prior to my massage I received a call saying they needed to re-schedule me due to a staff member being out. Rescheduled again for July 19. Received a call that morning asking if I could reschedule again due to a sick staff member. I told them I had already been rescheduled twice, and didn't want to reschedule again, so I was actually able to keep my appointment. It was a bit frustrating actually making the appointment, and having them keep it on their end. Not sure if I will return because of this issue. I have 2 kids who require a babysitter, so constantly rescheduling isn't the easiest on my part.

The Face & The Body Day Spa and Salon - Brentwood replied:

Karen:

Thank you for your kind words about Katie. We think she is terrific too.

We apologize for your scheduling frustrations for your massage. I left you a voice mail on your cell. Hope to see you back...soon. Judy

3 stars Customer since 2017

I had a really nice experience at my appointment. I upgraded my manicure to gel so that it would last longer. My only complaint is that I had a huge chip in the gel polish not even 12 hours after my appointment

5 stars Verified customer

It was a nice appointment. I'll be back.

5 stars Customer since 2017

Loved my first facial. It was a great experience. Thank you.

5 stars Verified customer

I am so happy with the haircut and color I received. I haven't had a cut/color in many years and will definitely be back. Rochelle was very pleasant, professional, exceptionally skilled and did a great job of interpreting what I said wanted. A perfect cut and color.

5 stars Customer since 2008

I am so very happy with my haircut and color. I have not had services this great for many years and am glad to find a stylist who did such a great job. Very pleasant, highly skilled. Perfect service.

4 stars Customer since 2017

Great mani and pedi. However, at those prices I won't be back.

4 stars Customer since 2017

Great pedi mani. But st the prices I won't be back.

5 stars Verified customer

Great facial from Amanda

5 stars Customer since 2017

Brittany did an excellent job with my facial. The front desk attendant (I didn't ask her name) was extraordinarily helpful. Between the two of them, you've earned my repeat business.

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