96.3% would refer friends and family to us

5 stars Verified customer

The shop is fast, thorough in their work,and even suggested preventative maintenance for my vehicle. I know that these shops are hard to come by. . I am a new resident to the area and they treated me kindly. Do yourselves (and your car) a favor and visit this shop.

1 stars Verified customer

I was given inaccurate information regarding the services this place of business were able to perform. I believe I was intentionally misled in order to extort money. Had I been given the proper information I would have brought my vehicle elsewhere for the appropriate repairs. Now I'm out "diagnostic testing" fee and still have the same issues with my vehicle I reported upon scheduling an appointment

5 stars Verified customer

We have a mini cooper that needed a clutch and we new that not every mechanic knew minis well enough to do this the right way. I looked up mini repair and The Organic Mechanic was the first on the list. I called them and explained the problem and they agreed that it needed he clutch and said that they were very comfortable with doing this service and had done one the week before. They may not have been the cheapest choice but for us it was the right choice. From he time i called until i picked up the car afterwards they were always confident in the work and knowledgable about the car. We will be back for regular service as well.

5 stars Verified customer

The staff at Organic Mechanic provided a good breakdown of the services recommended for my car at this time, and which ones were a higher priority than others to enable me to budget and plan effectively. I felt that I was fully informed about the services preformed on my vehicle, and didn't get any of that "sales vibe" that I've gotten from the dealership or other shops. I trust this shop to tell me what's best for my vehicle, and will definently go back in the future.

5 stars Verified customer

Very professional. I felt that I could trust them.

1 stars Verified customer

I dropped my car off on Friday am and was told I would be contacted re: status. I left phone numbers and email addresses at work. At work, thinking nothing more about it, at 7p I realized I had heard nothing from you by any means. I left 2 voicemails re: the extreme inconvenience this was going to cause me as you are not open Saturday and I would be without transportation all weekend. I would have gladly drove my sputtering car home for the weekend, rather than inconvenience co-workers, family and friends all weekend for rides. Monday morning i received a call first thing, casually apologizing for the "miscommunication". What miscommunication, there was no communication. The person's tone was truly unapologetic and unconcerned about the inconvenience you had caused. He was more concerned about moving forward to the diagnostic that HAD been completed and emailing the estimate....700$ plus. No offer to make it right or make it better, just sorry for the miscommunication, but the diagnostic is complete, would you like discuss what we have found. Then, when I do pick up my vehicle, they've entered the mileage in at 100,000 miles over the actual mileage on the odometer. They fixed this promptly, but expressed more apologies over this than leaving me stranded without a vehicle for an entire weekend. The 24 mos, 24,000 warranty with roadside assistance was impressive. The diagnostic was the most thorough that I have ever seen, complete with pictures etc. The quality of the work remains to be seen. Unless I have to go back because this work needs to be redone under warranty, I doubt I'll come back. And my coworkers, family and friends already heard about my experience as they were the ones who had to give me rides. I have wondered if this is because I'm female.

5 stars Verified customer

Holy crap! Like AMAZING! Thanks OM! The mini has never run better. Will be bringing other cats your way!

5 stars Verified customer

They provide excellent service and are honest. Traits rarely observed these days. Service is prompt and economical. They are now my "go-to" maintenance techs.

4 stars Verified customer

The diagnostic report was incredibly helpful and informative. Great customer service as well.

5 stars Verified customer

Genuine mechanics providing honest opinions and work.

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