Not good. I had to wait 1 1/2 hours to be serviced for an appointment that was made weeks in advance. The stylist I was scheduled to see did not even come in that day. I was NEVER notified by the anyone that she was not coming in. I also received multiple notifications reminding me to show up for the appintoment. Scotty came in and saved the day and I was very pleased with his work. The staff however needs to correct these issue to insure the customers time is not wasted. This was VERY unprofessional.