But for my appointment with Dr. Nhora Abril, my experience was not pleasant. I enjoyed Nhora and feel like she was compassionate and understanding with my daughter. As far as the front desk, and the person who did our "pre exam", they most likely will drive our decision to not come back to Thomas Eye Group.
As a business owner myself, I can completely understand the economies of scale when dealing with a large customer base. But, as soon as I walked to the front desk after completing the initial login at the computer screen, I did not feel like we were warmly welcomed. I could feel the receptionists smile fade away as soon as eye contact was made with me which gave me the impression that either we were just another of the mass of people coming in that day, or there was something about me/us that disappointed her.
We were instructed to wait for our exam. We did. And then were examined by a tech (not Dr. Abril) who either 1) just wasn't having a good day, 2) was new to giving exams and was overly concentrating on what she was doing so much that she forgot to be nice to us, 3) didn't like us, 4) hasn't been sufficiently trained to interact in a personable way with patients. This was frustrating. When my daughter wasn't correctly seeing letters after changes were made to the eye machine, it seemed to bother/frustrate the examiner. I felt like she ended up moving on before I felt like the best prescription was "dialed in". Now.. I've been wearing glasses since high school and have been through yearly eye exams for many years and have never felt like I was getting angry in an exam. I was definitely getting upset because I didn't feel my 9 year old was getting a fair evaluation.
Also... in the essence of time, I was very disappointed to go through what amounted to two complete exams that morning, one by the tech, and then after Sabina had been dilated, another complete exam by Dr. Abril. Overall we ended up spending almost 2 hours at the office. Getting what felt like an insufficient exam by a tech, and then a subsequent exam by the OD, was redundant and a waste of our time. The tech should have done an initial exam, dilated Sabina, and then had us wait for Dr. Abril instead of going through the whole prescription process which we would eventually do again with Dr. Abril.
I will mention that seeing Dr. Abril made me feel much better about not having the entire visit be a waste of time. Before seeing her I was on the verge of walking out; thinking of what conversation I would be having with my insurance company to not be charged for the visit. I must say that I would HAPPILY see Dr. Abril again, but not at a the Thomas Eye Group facility.
Please feel free to reach out to me with any questions at all. I would happily have a conversation with someone in leadership to further relay my/our experience.
Jeremiah Thompson (Sabina's father)