The cancellation policy, while understandable and clear initially, made me feel scammed out of both my appointment and money. I just should not have booked another appointment, even though the first cut was pretty nice. My appointment had been scheduled months ago and then a text reminder was sent 47 hours before so that I couldn't have cancelled anyway.
Just a frustrating customer experience, so I wouldn't go back or recommend this place. I have too much on my plate I suppose to deal with that 2 weeks before my wedding on top of work, grad school, and all the other things going on. No disrespect to the stylists--t's just not for me and the ordeal ruined my day.