As good as a trip to the dentist can be expected. Staff was very cordial (Stephanie - a definite asset as a receptionist; very good on the phone!) Aleeesh (???) a true professional and carries herself accordingly but friendly. And Doctor Tilman Richards. His "chairside" manner is impeccable! He makes you feel comfortable, yet confident in his ability. (Hard to come by in these days of franchised establishments, co-ops, etc) Doctor RIchards is "old school" and beyond the millennial generation - well, folks just place a high value on that. In fact, I have already referred a co-worker (on a very large construction project) to him so be on the look out for him!