87.0% would refer friends and family to us

5 stars Verified customer

Good service. Jeremy is efficient, professional and very pleasant

5 stars Customer since 2017

This service was timely and much less expensive than going to the dealer. Art is great to work with professional and courteous. This is my 2nd time at this site and I definitely will return.

3 stars Verified customer

I came into this location to get my brakes checked and new pads and rotors if needed. I also came in for a wheel alignment as well. I made an appointment a few days before and had said those are the two things I want checked. When they did the test drive, they talked about my exhaust and how it was really loud and leaking. I am aware of that. I said we could fix that a few other things they had brought up. So I dropped my car off at 830am and they said sometime this afternoon everything would be done. When I came back at 4 to pick up, they had about 40 min left of work to still do and when I asked how bad the alignment was, the guy said "he forgot to do it. It was a crazy day and didn't remember to get to it." So 1 of the 2 things I actually came to get fixed, was not even remembered! Did they decide to fix the most expensive items first and just say oh well. He just told me that I had to come back another day to get the alignment looked at. Thanks so much for your service. Staff was friendly but how do you forget to do something when it's on the work order. If I didn't bring it up, would I have been charged for it?! Just rediculous.

Tuffy - Farmington Hills replied:

We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Thank you for taking the time to leave us your honest feedback.

5 stars Customer since 2017

Art was very nice and explained everything to me (I have beyond limited car knowledge). The man working on my car showed me the problems with a flashlight and everything.

5 stars Customer since 2013

Great, honest, service.

5 stars Customer since 2017

Excellent service

5 stars Customer since 2017

They got me right in and out and were great to work with! Thanks again!

5 stars Customer since 2017

Stands by the work performed!

5 stars Verified customer

was just an oil change but treated very well and work done right away

5 stars Verified customer

Patched my front tire back on the road in about an hour,Very helpful speedy service thank you!!

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