I came into this location to get my brakes checked and new pads and rotors if needed. I also came in for a wheel alignment as well. I made an appointment a few days before and had said those are the two things I want checked. When they did the test drive, they talked about my exhaust and how it was really loud and leaking. I am aware of that. I said we could fix that a few other things they had brought up. So I dropped my car off at 830am and they said sometime this afternoon everything would be done. When I came back at 4 to pick up, they had about 40 min left of work to still do and when I asked how bad the alignment was, the guy said "he forgot to do it. It was a crazy day and didn't remember to get to it." So 1 of the 2 things I actually came to get fixed, was not even remembered! Did they decide to fix the most expensive items first and just say oh well. He just told me that I had to come back another day to get the alignment looked at. Thanks so much for your service. Staff was friendly but how do you forget to do something when it's on the work order. If I didn't bring it up, would I have been charged for it?! Just rediculous.
We pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. Thank you for taking the time to leave us your honest feedback.