Positive: The guys that I have dealt with, from the shuttle driver to the desk reps are very courteous. They are apologetic when something goes wrong like it did yesterday.
The negative: I dropped my car off at 7:30 a.m. for a tire replacement and a/c check. I called at 2:00 p.m. to be picked up by the shuttle, and at that time was told that my car was ready. When I arrived I noticed my car in the same parking space as it was when I brought it in, my temporary donut tire still on. The car hadn't even been looked at yet! The guys were apologetic and I stayed for the work, but I ended up not leaving the shop until 4:30 p.m. One of the guys told me that they were shorthanded because two techs did not show up for work that day. Maybe those techs should be fired and hire some techs who are willing to come to work. I suspect that what might have happened is that my car and I were forgotten about, but they certainly weren't going to tell me that were they?