86.0% would refer friends and family to us

1 stars Verified customer

I use to bring all my vehicles into this location until two of my vehicles showed up with the same broken wheel bearing issue after having routine maintenance performed not to far apart from one another. Not a coincidence!! From this location only, in Ruckersville, VA

3 stars Verified customer

Positive: The guys that I have dealt with, from the shuttle driver to the desk reps are very courteous. They are apologetic when something goes wrong like it did yesterday.

The negative: I dropped my car off at 7:30 a.m. for a tire replacement and a/c check. I called at 2:00 p.m. to be picked up by the shuttle, and at that time was told that my car was ready. When I arrived I noticed my car in the same parking space as it was when I brought it in, my temporary donut tire still on. The car hadn't even been looked at yet! The guys were apologetic and I stayed for the work, but I ended up not leaving the shop until 4:30 p.m. One of the guys told me that they were shorthanded because two techs did not show up for work that day. Maybe those techs should be fired and hire some techs who are willing to come to work. I suspect that what might have happened is that my car and I were forgotten about, but they certainly weren't going to tell me that were they?

University Tire & Auto Center - Seminole replied:

We are very sorry for what happened to you on Tuesday. I would like it if you gave us a call at corporate (434)990-9999 to tell me more about what happened. We want to make sure this never happens again to you or anyone else.

4 stars Verified customer

I have gotten trustworthy diagnoses of repair necessities. After a dealership came up with a 1100 brake job , I had them look at said brakes and all was needed was the standard brake job. Though, the last two oil jobs they have not set oil life indicator.

5 stars Customer since 2012

Everyone I encountered was efficient and courteous!

1 stars Customer since 2013

My husband picked up his truck on a Saturday. He paid $1500 for brake work. He immediately noticed a rattle coming from the back of the truck. He decided to take the truck for a drive on Sunday afternoon to listen to the rattle. I went with him. We were on the entrance ramp to 64 when the back left wheel fell off. It was a very scary experience! We feel very fortunate that no one hit us and that we were not injured. We had the truck towed back to your shop by AAA. We took pictures at the site and so did the AAA driver. The two people who stopped to help and the AAA driver said that it was obvious that the wheel had not been tightened on. You kept the truck for a week to redo the work. We will hope for the best. However, the left back panel of the truck was damaged and we lost a hubcap.

4 stars Customer since 2013

Jim Skidmore is a fantastic mechanic. I have total faith in his work and suggestions. He is an asset to your company.

5 stars Customer since 2012

Professional and courteous service

5 stars Customer since 2013

The team treated me with respect and the tailored the service to meet my vehicles specific needs. They personalized the experience and I appreciated that.

4 stars Customer since 2013

Jim Skidmore is a great mechanic

5 stars Verified customer

Johnny and the team at UTaA are great. I would work with them in the future for my car repair and maintenance needs.

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