93.9% would refer friends and family to us

1 stars Verified customer

What a shame that my two visits went badly. I decided to wait a few weeks before writing this review, so that I wouldn't be angry.

I paid to have the light bulb in my taillight replaced; it promptly burned out, and I returned to University Tire. Alfonso, a skilled professional with solid customer service skills, told me of a junk yard in which I could purchase an entire taillight for my car. I did that, then returned to University Tire. I paid a lot of money to have the taillight device replaced and welded, but the trouble light on my dashboard still lit up, indicating that my taillight was not working. Brandon told me simply not to worry about it, but I see that danger light every day and wonder why University Tire could not fix it.

The woman at the cash register lacked any customer service skills whatsoever.

University Tire & Auto Center - West Main replied:

We are very sorry to hear that you did not have a pleasing visit with us, especially twice in a row. We would really like for you to give our office a call at (434)990-9999, I would like to hear more about what happened so that we can be sure this never happens again!

5 stars Verified customer

I made my appointment with University Tire on West Main because it's close to where I work. I needed several things done (LOF, Inspection, tire repair), so I left it there for the day. The customer service was Excellent! Dwayne called me a few times during the day to update me on the status of everything. I picked it up after 5, and I couldn't have been more pleased with the service, AND the bill, which was very reasonable!

1 stars Verified customer

The guys were super polite when I brought my car in, when they were trying to get me to buy tires and spend lots of money to have my car fixed. But when I went to pick my car up, the same guy was very rude. He wouldn't even look at me. And never said thank you or any of the like. I felt very unwelcome and uncomfortable. I couldn't wait to get out of there. I later spoke with a friend about it. He said they are known for taking advantage of people and their outrageous prices. I will never go back.

5 stars Verified customer

I dropped off my car and put the key in the night slot. They open around 7am and by 8am I had a call saying my state inspection was done. Such fast service.

5 stars Verified customer

After receiving a recommendation by University as the result of an inspection to replace my tires sooner rather than later, I took the time to research tire options and price shop. During that process, University staff had the quickest and most complete responses, and ultimately provided the best deal as well. I made a quick decision, and had new tires on the same day. Very impressive. Loyalty earned.

5 stars Verified customer

As always your service is excellent! Thank you

5 stars Customer since 2013

They have always been great to work with!

3 stars Customer since 2012

you are over priced for new brakes. way over priced. going to have to take my business elsewhere.

5 stars Verified customer

Affordable, timely, and quality service.

3 stars Verified customer

It's first come first serve which is kind of annoying. That means you have to wake up early in the morning and wait all day or drop your car off. I wish you could schedule an appointment, it would make life a lot easier. Other than that the service was fine.

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