I was thrilled with my experience! I was a walk-in and I had to wait but the waiting area is so nice it was no problem. As I told them? I would otherwise have been sitting at home worrying so better to be waiting in a nice place with nice people where I might get an answer for my concern. Tai (not sure if i’m spelling that correctly) but the Administrative Assignment was extremely nice and professional. Love her! The Technician l- I think her name was Marie or Maria - was also wonderful. It was clear she loves what she does and loves animals. Again? Quite professional and so sweet. And Doctor Gransun was wonderful. She was thoughtful and considerate and kind. In fact, I brought my pup home, gave him the prescribed meds and wouldn’t you know it the problem seems to have been adequately addressed. It was a pleasant way to spend a couple of hours even while worried about my pup! Highly recommended this team.