Well, we had a very bad experience with the shop. We were recommended to the shop by a co-worker that we cursed out, of course. It seems that we have a blown head gasket but it took 2 days and $724.00 to tell us that; the sad thing, the money spent doesn't even go towards fixing the real problem which the shop does not do. They don't do head gasket repair? Wtf? We truly got the short end of the stick.
I had a conversation with Ted and was told, "The radiator is a little crooked and the expansion bottle seal was bad at the bottom. Well, the bottle was not the problem $75.50 and neither were the belts $144.00 plus labor to re-install the radiator.
My other half and I are still not talking due to I authorized Ted to do more work based off what he told me. We were told that the problem was found after the fact but more diagnosis should have been completed before calling us and saying just fix the radiator and get a new expansion tank for 2001 BMW X5 3.0
So truly we wasted $600.00 with this shop that does not go towards a head gasket repair that they do not do. If I owned the shop, I wold not have charged a customer $724.00 plus if I knew that it wasn't going toward the real problem. I would have discounted the price since this is something that a shop with all of it's equipment did not catch. This was a total waste of time and money. So this shop must be an upgraded version of a lube shop just waaayyyyyy more expensive. Go anywhere but to this shop
I truly am a unhappy customer and I will not be referring anyone to the shop. I can't believe that I am the bad guy for authorizing Ted to do more work based off a licensed shop recommendations.
We are so sorry for Mr Morris bad experience. There is much more to this story. Mr Morris worked on the vehicle himself.
The vehicle was towing in after the customer installed expansion tank was leaking. With proper customer authorization we changed the tank and yes it was customer error and not the tank. I then called to customer because the customer installed radiator was not in its proper mounting causing the expansion tank to run into the oil cooler and power steering pulley. The serpentine belt was wearing on the side. Customer authorized us to re mount the radiator and replace the damaged belts. The customer failed to mention that I told him when I first met him that when two or more coolant related components fail an overheat or head gasket failure is possible. Mr. Morris said that there was no such overheat and the components were changed because of small leaks. I am very sorry that the first signs of head gasket failure are so hard to detect, but the customer was informed at every stage of the inspection and made the decisions to move forward as suggested. Blame might be better spent in the mirror and not taken out on us. I kept the customer in the loop during the whole process I did nothing out of proper order or without his authorization. I am still sorry for the bad experience and that finding the starting head gasket failure took time. Sad thing is that failure is always hard to detect in its early stages any good mechanic would agree. Ted Deeming owner