Above average mainly due to the doctor's expertise, professionalism, competence and a bit of sense of humor. He explained everything and answered any questions I had. The staff was mostly very good, especially Kimberly. I couldn't give an excellent rating because i felt there were too many hoops to go through and too many people to see. There was one individual I didn't like as I felt she was demeaning, had an attitude and spoke to us as if we were 10 years old. Also I didn't feel comfortable with the 'counselor' explaining the difference between regular surgery vs laser. I felt pressured. Other than that my experience was good and i have complete confidence that the doctor will do an excellent job.