Doctor was great. The staff who answered the phone ( I called three hours after dropping my pup for a procedure off to see if they started the procedure) was annoyed and told me someone would call me with an update in an annoyed tone. I asked again for an update and the lady who answered the phone said she would page surgery for an update. Seconds later, she replied saying they just started and again, someone would contact me. A little upsetting. When dropping off, they were vague about when and how long the procedure would start/last.
The doctor called after to give an update and was very understanding and nice about me calling and wanting an update. I will continue to go back because I love Doctor Krochak.