Intake/admit was great. I had a bit of a wait time due to Dr. French being delayed but that was communicated immediately and they explained when I could expect the doctor. They met that timeline and kept me posted. Doctor updated me easily when I called to check in while Belvedere was there and explained plans and reasoning each step of the way. Dr. French is extremely compassionate, understanding, knowledgeable, and makes you feel like you are "worth her time" to talk to. I never felt rushed or like an inconvenience.
I wasn't able to pick Belvedere up until later in the evening (~8:30 pm) because of my own schedule. Discharge instructions were provided in written format regarding medication, sutures, activity level, procedures performed, and recheck timeframe.
The main suggestion I have for improvement is regarding diet: instructions were given to feed canned food 2 hrs after arriving home and for the rest of his life but no amounts were provided nor was a specific diet recommended. Instructions were given to monitor his eating closely but I wasn't given advice on when to be concerned if he wasn't eating well. As an RVT, I know what to expect and watch for but a layperson should be advised on this. Even with my training and experience, I was worried about him and had to calculate his calorie requirements to ensure he was eating to meet his needs.