100.0% would refer friends and family to us

5 stars Customer since 2017

Prompt and good service by reception. Availability to vet by phone. Vet a good listener and competent.

3 stars Customer since 2017

I am still upset. Didn't hear any good news.

5 stars Customer since 2017

Quick diagnosis. Our dog would not be alive today without the VEC and Dr. Kilburn.

4 stars Verified customer

Friendly and caring staff, overall. Long wait times for an emergency and mix up with medication dispensed for my last visit.

3 stars Verified customer

It was ok but had to wait for awhile in the waiting room

5 stars Customer since 1990

I have been coming to the VEC for about 14 years. Our Beagle had 3 emergency surgeries there and I can't praise the surgeons, technicians and staff enough. On a Sunday recently our current Beagle required veternarian care and again the experience was perfect. David and the other front desk staff are very friendly and helpful while extremely busy.

5 stars Customer since 2017

Dr Mason and Dr Ringwood saw our young dog for a consultation and both were very compassionate and informative in explaining our dogs illness. Would highly recommend this clinic!!

5 stars Customer since 2014

Excellent i was help with my dog in pain, Dr Kilburn and his staff are the best he is a Hero that give back the tranquility to my dog I thank god that I was able to find him to help my little guy.

5 stars Customer since 2015

Always welcoming and helpful!

4 stars Customer since 2017

Intake/admit was great. I had a bit of a wait time due to Dr. French being delayed but that was communicated immediately and they explained when I could expect the doctor. They met that timeline and kept me posted. Doctor updated me easily when I called to check in while Belvedere was there and explained plans and reasoning each step of the way. Dr. French is extremely compassionate, understanding, knowledgeable, and makes you feel like you are "worth her time" to talk to. I never felt rushed or like an inconvenience.

I wasn't able to pick Belvedere up until later in the evening (~8:30 pm) because of my own schedule. Discharge instructions were provided in written format regarding medication, sutures, activity level, procedures performed, and recheck timeframe.

The main suggestion I have for improvement is regarding diet: instructions were given to feed canned food 2 hrs after arriving home and for the rest of his life but no amounts were provided nor was a specific diet recommended. Instructions were given to monitor his eating closely but I wasn't given advice on when to be concerned if he wasn't eating well. As an RVT, I know what to expect and watch for but a layperson should be advised on this. Even with my training and experience, I was worried about him and had to calculate his calorie requirements to ensure he was eating to meet his needs.