93.7% would refer friends and family to us

3 stars Customer since 2017

Excellent care in the moment. My Christopher was treated with a great deal of kindness, respect and love. In an emergency, he got top quality care and too be honest, it was pretty reasonably priced.

Why only 3 stars? Because one part of the whole experience was never completed... the follow-up.

The VEC did zero follow-up. My partner was sent home with a boat load of medications and no-one called to see how he was making out. In addition, my rDVM received an incomplete file. We are very confused on next steps and refills yet the vet records have zero notes, test results etc from the Cardiologist. We were told we have a months worth of all meds but after counting we only have a week of some and a month of others. The Rx refill form we received only has 4 of the 5 meds we need listed so we can't go about refills until we know what to actually get.

It is really unfortunate because we had such a great experience in the clinic and such a terrible post-care/follow-up experience.

5 stars Customer since 2008

My experience at VEC was amazing. It was late at night and had no idea what was wrong with our Sheppard. Within 15 min the doctor on call took care of her and provided us with an update. With her true professionalism we where able to save our dog. Thank you for everything you did and your true expertise. The Cordeiro’s truly grateful.

4 stars Verified customer

Service is excellent, and the vets/specialists are very knowledgeable. The staff are always friendly and helpful.

4 stars Verified customer

Friendly and efficient staff who made sure everything was clear. Only negative is that I am still waiting for official receipt to be emailed.

5 stars Customer since 2008

prompt and empathetic, plus good explanation of issues and helpful advice

5 stars Customer since 2017

They were great to deal with given the circumstances and timing of the emergency (middle of the night on a Saturday night).

5 stars Customer since 2005

The staff at VEC are very professional, courteous and are amazing with the animals. I was in sheer panic when I arrived with my dog (who had a stroke), 7 days ago. From the minute I walked through the door, the doctors and assistants took complete control of the situation in a fast and organised procession. Though at times I did not believe the prognosis was going to be good, the team always kept the conversation positive and spoke about what they can do or what they can try which was refreshing and kept me motivated and positive. Their approach was truly inspiring.

With the utmost confidence I can say that VEC is the best clinic I have ever dealt with and they are in a class of their own. I am so thankful for everything they have done for my little pooch Casey's well being (as well as my own!).

Casey is coming home tomorrow after a weeks' long stay at VEC. I strongly feel that if I had decided to try another clinic last week, tomorrows homecoming may not have been happening.

Thanks again to all of the VEC staff! I am very grateful.

5 stars Customer since 2017

My little dachshund Kobe had 3 ruptured disks in his back and needed surgery. Dr. Killburn met with us to take a look at his back and figure out the best solution for my boy. He took the time to explain everything to me thoroughly as well as show me the problem areas on Kobe's ct scan, he is always very informative. He spent a long time with us every time we went in for a visit explaining everything and educating us and he did not give false hope or sugar coat things he is very honest and was genuinely concerned about my dogs health and wanted the best outcome. Kobe was submitted for surgery and I was advised that it was best not to visit as it can cause anxiety/encitement which could result in Kobe hurting himself. Dr. Killburn called me right after the surgery was done with an update and I was getting phoned everyday with updates on Kobe and how he was doing. Kobe is now home and as happy as can be, he is doig so well and already able to go on 5 minute walks and walk around the house when supervised. Dr. Killburn said that Kobe's christmas present this year is that he will be able to run and play again (with caution ofcourse) and his little brother King can't wait!!! I am truly happy with the service and care that was provided for my pet and I would reccommend this place to everyone. It is the best team for your pet. Thank you to all who helped out my boy especially Dr. Killburn.

4 stars Customer since 2017

It was great and through no fault of the staff, the fire alarm kept going off.

5 stars Customer since 2017

Dr Mason followed up twice a day while my dog was recovering from surgery