90.8% would refer friends and family to us

3 stars Verified customer

I expected the wait time to be long, but because it is summer and hot I think a water dish for dogs would be nice. I had to buy one from the vending machine to give water to my dog. For myself I understand I would have to buy one. But for the pets it would be nice if you guys can have a water dish out.

3 stars Customer since 2008

Very long wait but understand that it was Canada Day. And it would be busy. The doctor was good.

This is the only cat that is allowed outdoors and did feel judged by a front desk person that he was an outdoor cat. I wanted to explain why he was outdoors but thought better of it.

4 stars Customer since 2006

Everyone was wonderful but Surgical briefings were quick and brief a little unnerving when you are going through it for the first time Obviously this is daily routine for them but for us it was not I would have appreciated more time and support through the briefings and postop care review

5 stars Customer since 2018

Our cat was struck by a car and the VEC has treated him with the care and compassion

he deserves.

He has been cared for by numerous specialists and has undergone multiple surgeries

to repair his little damaged body.

Pain control was paramount to ensure that he remained comfortable throughout his

stay at the VEC.

His road to recovery will take a few months, his prognosis is positive.

If you have a cat or a dog I urge you to get pet insurance. In emergencies like this one

insurance will help reduce the cost of care for your furry friend significantly while they

receive the care they deserve.

The only other financial alternative in this case, without pet insurance, would have been


5 stars Customer since 2017

The quality of service is consistently outstanding and I really appreciate the kindness and caring of all the staff from the front desk to specialists.

5 stars Verified customer

The service was fast and professionally provided. I was very grateful that such s service was available when I really needed it on a long weekend. Louis was very well looked after which took my anxiety level down a lot.

One thing that could have been better was that no one asked if I had pet insurance so it added a bit of time to sort that out retrospectively. I would very much have appreciated if the clinic would have submitted my claim like my vet does, considering the size of the bill.

5 stars Customer since 2017

Very impressive

5 stars Customer since 2017

Dr. Fernanda Mantovani's care of my cat, Lily, is beyond my expectations. Lily is doing well, physically and emotionally.

5 stars Customer since 1980

My dog has had three surgeries at VEC in the past year for a variety of old-age-related conditions. The care has been excellent -- the surgeons and other vets are absolutely the best in the city, and possibly the country, and the interns, technicians, etc. clearly love the animals and love their work. They are patient and kind.

I do have a complaint, however, about the high cost of boarding especially the regular medical boarding. ($650 a day for ICU, $320 a day for regular medical boarding, and $88/day for overnight boarding.) I would say, from sitting in that waiting room, that a large portion of your clients are, like me, not flush and it is a scramble for us to take care of our pets. For me, it's a line of credit that will take a very long time to pay off.

5 stars Customer since 1990

The specialists were amazing and did their best to help me avoid unnecessary costs.