First of all, the receptionist stated we were not on the schedule, yet we received a text confirmation of the appointment date and time.
Other than that, it was great from there on
What has happened to the accuracy of the scheduling personnel?
We sincerely apologize for the scheduling error. Our computer system and our patient communication portal work together, so the error must be a technical error. Regardless, I'm happy that we worked you into the schedule. We truly strive to keep our patient's satisfied and happy. Our IT specialist is looking into your review to ensure it doesn't occur in the future. Thank you for taking the time to inform us of this technical issue.